How to Fix QuickBooks Error 15240 in 5 Simple Steps

QuickBooks Error 15240 is a common issue that usually occurs when users try to download a payroll update or update QuickBooks itself. This error often displays messages like:

Error 15240 in QuickBooks Desktop

  • “Error 15240: The payroll update did not complete successfully.”

  • “Internet connection error: unknown error.”

  • “File specified cannot be opened.”

This can be frustrating for users, especially during critical accounting periods. But the good news is that this error is fixable with a few targeted steps.

What Causes QuickBooks Error 15240?

Understanding the root of the issue can help prevent it from happening again. Some common causes include:

  • Incorrect system date and time.

  • Incomplete or improper installation of QuickBooks.

  • Internet Explorer settings are blocking the update.

  • Insufficient admin rights.

  • Misconfigured firewall or antivirus software.

Let’s walk through the five most effective steps to resolve this error.

Step 1: Check System Date and Time Settings

QuickBooks relies on accurate system time to establish a secure connection to Intuit servers. If your date/time settings are off, it may lead to Error 15240.

How to fix:

  1. Right-click on the clock in the system tray.

  2. Select Adjust date/time.

  3. Make sure your system is set to the current date and time.

  4. Enable “Set time automatically” and “Set time zone automatically,” if available.

Once updated, try running the update again in QuickBooks.

Step 2: Run QuickBooks as Administrator

Sometimes, QuickBooks does not get the required permissions to perform updates. Running it with admin rights can fix this issue.

Steps:

  1. Close QuickBooks if it’s open.

  2. Right-click on the QuickBooks desktop icon.

  3. Select Run as administrator.

  4. When prompted by UAC (User Account Control), click Yes.

Now try downloading the update again.

Read More:- QuickBooks Multi-User Mode Not Working

Step 3: Verify Internet Explorer Settings

QuickBooks uses Internet Explorer to connect to the Internet. Incorrect IE settings can trigger this error.

What to do:

  1. Open Internet Explorer.

  2. Click on the gear icon > Internet Options.

  3. Go to the Advanced tab.

  4. Scroll down and ensure that:

    • SSL 2.0 and SSL 3.0 are checked.

    • Check for the publisher’s certificate revocation is unchecked.

Click Apply, then OK, and try the update again.

Step 4: Check Firewall and Antivirus Settings

Your firewall or antivirus might be blocking QuickBooks files needed for updates.

How to fix:

  1. Make sure the following files are allowed in your firewall settings:

    • QBW32.exe

    • qbupdate.exe

  2. If you're using third-party antivirus software, ensure QuickBooks is added as an exception.

If unsure, temporarily disable the antivirus and attempt the update again (remember to enable it afterward).

Step 5: Reinstall QuickBooks Using Clean Install Tool

If none of the above steps work, there might be an issue with the installation itself. A clean reinstall can help resolve this.

Steps to perform a clean install:

  1. Download the QuickBooks Clean Install Tool from Intuit’s official website.

  2. Uninstall QuickBooks using the Control Panel.

  3. Run the Clean Install Tool to remove any leftover files.

  4. Reinstall QuickBooks using your license and product number.

  5. Try updating again after the reinstall.

Final Thoughts

QuickBooks Error 15240 is often linked to update and security configuration issues. While it may seem complex at first, following these five steps usually resolves the error efficiently:

  1. Check date/time settings

  2. Run as an administrator

  3. Review Internet Explorer settings

  4. Adjust firewall/antivirus settings

  5. Perform a clean reinstall if needed

Comments

Post a Comment

Popular posts from this blog

How to Resolve QuickBooks Payroll Error 15106 - When Updating Payroll

Image
QuickBooks is a widely used accounting software that streamlines financial operations for small and mid-sized businesses. However, users may occasionally face technical issues, particularly during payroll updates. One common issue is QuickBooks Payroll Update Error 15106 . If you’re encountering this error, you’re not alone—and there are practical ways to resolve it. What is QuickBooks Error 15106? QuickBooks Error 15106 typically occurs during payroll or software updates. It usually displays the following message: “Error 15106: The update program cannot be opened, or the update program is damaged.” This error prevents the software from downloading or installing the latest payroll updates, which may delay payroll processing and compliance. Common Causes of Error 15106 Understanding the root causes can help you troubleshoot more effectively. Some common reasons include: Insufficient Admin Permissions: You may not be logged in as a Windows administrator. Active Antivirus or ...
Read more

Fix QuickBooks Desktop Update Loop Issue

Image
 QuickBooks Desktop is one of the most reliable accounting software tools on the market. But like any complex software, it can occasionally run into technical issues. One frustrating problem users often encounter is the update loop error,  when QuickBooks gets stuck trying to install the same update repeatedly. If you’re seeing messages like “Installing Updates” every time you open QuickBooks—even after updating—then you’re likely caught in the QuickBooks Desktop update loop . Don’t worry. This guide will walk you through exactly why this happens and how to fix it quickly. What Causes the QuickBooks Desktop Update Loop? Before jumping to solutions, it’s helpful to understand the root cause. The update loop issue typically occurs due to: Incomplete or corrupted update files. QuickBooks is not running with admin privileges. Conflicts with Windows settings or antivirus/firewall software. Damaged QuickBooks installation files. Identifying the right cause can hel...
Read more